At Honest Derma, we stand behind the quality of our products and want you to have a great experience with every order.
Returns & Exchanges
Due to the hygienic nature of skincare products, we only accept returns or exchanges within 30 days of delivery under the following circumstances:
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The product was damaged during transit.
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You received the wrong item.
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The product is faulty or defective.
To request a return, please email our support team at hello@honestderma.com with your order number, a description of the issue, and clear photos of the product.
Return Conditions
If your return is approved:
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The product must be returned in its original packaging.
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Return shipping costs are the responsibility of the customer unless the return is due to our error.
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Original shipping charges are non-refundable.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If approved:
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Your refund will be processed within 5 business days.
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Depending on your payment provider, it may take an additional 5 to 10 business days for the funds to appear in your account.
Unclaimed or Returned Shipments
If an order is returned to us because it was unclaimed, an incorrect shipping address was provided, or delivery was repeatedly unsuccessful, any return shipping or handling charges incurred may be deducted from the refund.
Non Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
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Opened or used products (unless they are faulty or damaged).
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Products returned more than 30 days after delivery.
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Items purchased from third party retailers.
Need Help?
If you have any questions about your order or need assistance with a return, please contact us at hello@honestderma.com. Our team is happy to help.